Appointments need to be canceled or rescheduled 24 hours prior to the appointment time. Failure to do so may result in being charged for 100% of the services. In the case of a no show, clients will be charged for 100% of the services scheduled. If you have a valid reason as to why you missed your appointment or were unable to cancel in time, please let Kathryn know. It is up to her discretion to decide whether or not to charge you.